Shipping policy
At Renergy, we are committed to delivering your orders quickly and safely. Please read our shipping policy carefully to understand how we handle order processing, delivery, and returns.
1. Order Processing
All orders are processed within 1–2 business days. Once your order is shipped, you will receive a confirmation email with tracking information.
2. Shipping Methods and Delivery Time
We offer free standard shipping on all orders. Estimated delivery times are:
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Domestic (within your country): 5–10 business days
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International: 10–20 business days (may vary depending on customs and local carriers)
3. Tracking Your Order
After your order is shipped, a tracking number will be sent to your email. You can use this number to track your package online and stay updated on its delivery status.
4. Shipping Fees
Standard shipping is free for all orders. Expedited or express shipping options may be available at checkout for an additional fee.
5. Customs, Duties, and Taxes
For international orders, customers may be responsible for any customs fees, import duties, or taxes imposed by their country. These charges are not included in the product price or shipping cost.
6. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact our customer support team within 7 days of delivery at sales@renergystore.com. We will work with you to provide a replacement or refund as quickly as possible.
7. Contact Us
For any questions regarding shipping or delivery, please reach out to us at:
Email: sales@renergystore.com